FJP #m2hr63 ENTT – Customer Relationship Executive

Job Description / Additional Benefits : 
  • Perform administrative duties to ensure daily operations run smoothly and efficiently.
  • Addressing and resolve typical problems/queries related to interior design, renovation questions via phone, chat, or email.
  • Responsible for customer satisfaction through effective handling of customer problems and queries till resolution.
  • Provide preliminary consultancy to business clients regarding available and functionality services that the platform has.
  • Identify and escalate situations requiring urgent attention.
  • Document update all troubleshooting and incident actions in FAQ documents.
  • To undertake ad-hoc tasks as and when assigned.
  • Document business client’s feedback/suggestion to appropriate internal team.
  • Research questions using available information resources.
  • Running reports to analyze common complaints and problems.
  • Bilingual in Mandarin & English to communicate with Mandarin-speaking counterparts.
Key Skills and Experiences : 
  • Excellent communication skills.
  • Customer-oriented, stress tolerance, and cool-tempered.
  • Attention to detail, self-starter, able to work independently with minimum supervision.
Portfolios / Success Records / Certificates : 
  • We are looking for creative individuals who can think on their feet and possess vast amounts of patience.
  • The candidate requires to possess Diploma, Advanced/Higher/Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, or Professional Degree in any field.
  • Knowledge in Architecture and Interior Design will be added advantage.
  • Fresh graduates are encouraged to apply.
  • Proficiency in English, Bahasa Malaysia, and Mandarin will be added advantage.
Languages Proficiency : 
  • English, Malay, Mandarin

Summary

Salary RangeRM3,500-6,000
IndustryArchitectural Services / Interior Designing
LocationCheras, Selangor
Job TypeFull Time
Task ID#m2hr63
CompanyEnotaker Technology Sdn Bhd

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