JLIT – IOTG Product Support Engineer

Job Description : 

• Product design-in troubleshooting, debug support and respond to customer technical questions in a timely manner.
• Build domain expertise to ensure IOTG’s unique customer needs can be resolved.
• Interact with sales & marketing engineering and development teams on escalated issues.
• Contribute to process improvements and new technical solutions to improve support efficiency.

Job Requirement : 

• Excellent overall understanding of Intel Architecture and technologies
• Familiarity with the company’s platforms and troubleshooting skills and tools
• Platform design-in support and debug highly desirable
• Strong understanding of platform hardware and interactions with low-level firmware including BIOS and drivers
• Identifies and solves technical problems of moderate to high complexity
• Self-driven and ability to multitask effectively
• Customer engagement experience and ability to create customer-ready material, including strong technical writing and presentation skills
• Exhibit strong influencing and customer orientation skills, with the ability to listen, understand and respond professionally to customers, and discuss technical details at multiple depth levels
• Customer support experience working with customers through customer relationship management (CRM) tools, email, conference calls
• Strong team player with mature interpersonal and leadership skills

Qualifications : 

• Candidate must possess a Bachelor of Science degree in Electrical Engineering or Computer Science with 3+ years of customer support or design and development experience.
• Strong hands-on, debug, and validation skills required.
• Excellent overall understanding of Intel products with knowledge of platform hardware and firmware design.
• Must have demonstrated ability to listen, understand and respond professionally to customer questions/issues.
• Must work independently and have customer obsession.
• Advanced knowledge of Linux and FPGA is a plus.
• Able to define and communicate problems clearly to others while working across multiple groups and sites.
• Able to travel internationally.