#53×664 TBS – Functional Consultant

Key Responsibility Include:
  • Enhance and update knowledge on domain field practices and related technology.
  • Research and identify best practices, standards and regulations for different industries and map them to the solution provided by the company.
  • Have basic understanding of industry processes and look at how new technologies can help in automation of the processes.
  • Attend meetings, trainings or seminars and conduct internal sharing session to the team.
  • Perform testing on new system functionalities, comes with proper documentation of the process flow and test results.
  • Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints.
  • Perform daily activity reporting against plans and schedules to the team lead.
  • Ensure daily activities align with company goals and assigned KPIs.
  • Participate in the project progress meetings and proactively identify risk areas.
  • To assist other team member to accomplish the project task.
  • Provide training or sharing session to junior consultants or interns.
  • Apply expertise to deliver high quality consulting services to new and existing customer.
  • Ensure seamless transition through customer lifecycle working closely with presales, professional services and support teams.
  • Manage full life cycle of design and testing phases.
  • Develop solution design and lead client throughout implementation and support phases.
  • Assist customers maximize strategic business value from company products to provide them with vision of their end state solution and roadmap.
  • Lead design activities defining requirements, testing and provide direction to customers.
  • Analyze and solve complex customer issues related to data and processes.
  • Draw process flows according to customer’s requirements and document them for project documentations or future reference.
  • Develop/revise functional specification for customization required by the customer.
  • Perform system configuration according to confirmed customer requirements.
  • Perform data conversion from customer’s existing system.
  • Develop/revise documentations throughout project implementation milestones: BA documents, gap analysis, UAT testscript, training material, etc.
  • Provide on-site or backend support to existing customers.
  • System configuration and setup demo data for presales server.
  • Develop/Update industry requirements documentations.
  • Responsible to reply the Request For Proposal (RFP).
  • Possess Degree in Business Information Systems/Computer Science / Management /Industrial Management / Any relevant.
  • 0-5 years or more working experience in related field.
  • Experience with ERP systems: JD Edwards, SAP, etc.
  • Good in writing SQL query.
  • Involved in full cycle ERP system implementation.
  • Understanding of industry operations/ business challenges and the ability to translate them into solutions.
  • Innovative, team player, passionate and highly committed.
  • Strong in Collaboration Skills, Positive Attitude and Energetic.
  • Client and results orientation.
  • Have good documentation skill.
  • Able to communicate with a wide range of people, and to have excellent listening skills to correctly interpret client’s needs.
  • Managing customer expectations.


Salary RangeRM4,000-8,000
IndustryServices / IT
LocationPuchong / Cyberjaya
Job TypeFull Time
Task ID#53x664

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