Service Section Head

Service Section Head

Category
MYR5,000 - MYR8,000 /2.5%

Job Type: Full time, permanent

Location: Bayan Lepas, Penang, Malaysia

Experiences: 5 years+

Salary (MYR): 6,000 – 8,400

Job Description:

  • Assure product quality by preparing QA (Quality Assurance) Protocol for every product build in-house and perform test and check accordingly before releasing product for shipment.
  • Lead cleaning, packing and crating activities for products shipping out from factory.
  • Pursue deep product knowledge by working closely with development and production team as well as
    attending product training.
  • Perform installation, setup, buyoff & commissioning of new equipment at customer’s site in Malaysia
    or overseas.
  • Provide product training to customer in TT Vision premises and customer’s site.
  • Act as a single point of contact to customer relating to product technical issues.
  • Lead and perform troubleshooting of product issues with assistance of a team of customer and developer by identifying root cause(s).
  • Take full ownership of reported product issues from customer and seeing it through to complete
    resolution.
  • Advise customer in terms of product operation and application, PM (Preventive Maintenance), spare
    parts, change request, upgrades and other related sustaining topics within product lifecycle.
  • Prepare for on-call emergency situation during normal office hours/nights/weekend and travel to customer’s site in short notice.
  • Handle customer’s service and support needs fully and timely.
  • Formulate escalation procedures and handle escalation from customer/internal teams relating to technical issues.
  • Plan and deliver service request from customer and schedule proactive service support as part of service excellence program for specified customer/system.
  • Review and approve service report and ensure proper documentation throughout the entire service
    jobs.
  • Develop service and support plan and build good customer’s relation.
  • Assist development team to collect field data as well as providing feedback to potential product issue
    and improvement opportunities.
  • Assist sales team to identify/highlight potential sales of our products and services.
  • Maintain a database of installed systems and service records.
  • Manage and coach direct-report engineers in their job roles.

Key Skills and Experiences:

  • Candidate must possess at least Bachelor’s Degree/Post Graduate Diploma/Professional Degree At least 5 Year(s) of working experience in the related field is required for this position.
  • Preferably Senior/Manager specialized in Semiconductor/Manufacturing/Production Operations or equivalent.

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