TT Vision Technologies Sdn. Bhd.
Service Section Head
Job Type: Full time, permanent
Location: Bayan Lepas, Penang, Malaysia
Experiences: 5 years+
Salary (MYR): 6,000 – 8,400
Assure product quality by preparing QA (Quality Assurance) Protocol for every product build in-house and perform test and check accordingly before releasing product for shipment.
Lead cleaning, packing and crating activities for products shipping out from factory.
Pursue deep product knowledge by working closely with development and production team as well as
attending product training.
Perform installation, setup, buyoff & commissioning of new equipment at customer’s site in Malaysia
Provide product training to customer in TT Vision premises and customer’s site.
Act as a single point of contact to customer relating to product technical issues.
Lead and perform troubleshooting of product issues with assistance of a team of customer and developer by identifying root cause(s).
Take full ownership of reported product issues from customer and seeing it through to complete
Advise customer in terms of product operation and application, PM (Preventive Maintenance), spare
parts, change request, upgrades and other related sustaining topics within product lifecycle.
Prepare for on-call emergency situation during normal office hours/nights/weekend and travel to customer’s site in short notice.
Handle customer’s service and support needs fully and timely.
Formulate escalation procedures and handle escalation from customer/internal teams relating to technical issues.
Plan and deliver service request from customer and schedule proactive service support as part of service excellence program for specified customer/system.
Review and approve service report and ensure proper documentation throughout the entire service
Develop service and support plan and build good customer’s relation.
Assist development team to collect field data as well as providing feedback to potential product issue
and improvement opportunities.
Assist sales team to identify/highlight potential sales of our products and services.
Maintain a database of installed systems and service records.
Manage and coach direct-report engineers in their job roles.
Key Skills and Experiences:
Candidate must possess at least Bachelor’s Degree/Post Graduate Diploma/Professional Degree At least 5 Year(s) of working experience in the related field is required for this position.
Preferably Senior/Manager specialized in Semiconductor/Manufacturing/Production Operations or equivalent.